Troubleshooting

Power does not turn on

• Check whether the power switch is on.
• Check whether the USB cable is connected correctly.
• Check that the device connected to the USB cable is a device that can supply power.
• Briefly unplug the USB cable, and then plug it back in.
• Connecting via a bus–powered USB hub may not supply power. Connect the USB connector directly to the USB port of a device, such as a portable battery, computer self–powered USB hub, that can supply power.
• If your b.g. is connected to a portable battery, check whether the portable battery's power is on and that the remaining battery level is sufficient.
• Check that the specifications for the device connected to the USB cable are supported by your b.g.

Nothing appears in the displays

• Check whether the USB cable is connected correctly and that the power switch is on.
• Briefly unplug the USB cable, and then plug it back in.

The displays' screens are blue

• Check whether the HDMI cable is correctly connected to the device.
• Briefly unplug the HDMI cable, and then plug it back in.
• Depending on the settings of the device to which the HDMI cable is connected, the display range may not be appropriate. Check the settings of the device.
• Depending on the type of computer, tablet, or smartphone you are using, you may need to change the settings or use an adapter to output images externally. For more information, refer to the manual of the device you are using.

Images are hard to see or blurry

• Adjust the positions of the displays to bring them into focus.
• Wipe the eyepieces with a soft cloth.
• If images look small, bring the eyepieces as close as possible to your eyes.
• If images are partially cut out, adjust the angles of the displays.

Something is wrong with the projection

• If you see images flashing, check whether the port to which the USB cable is connected is 5 V at 1 A or more.
• If images show interference noise, briefly unplug the USB cable or the HDMI cable, and then plug it back in.
• If you see a series of duplicated images, or the colors are incorrect, connect an adapter to convert to HDMI resolution or adjust the settings of the device connected to the HDMI cable.

The b.g. frequently slips or falls off

• Position the cords (cables) so that they go down your back to balance the weight of the displays.
• If the hinges are loose, use a screwdriver to lightly tighten them.
• Use the frame strap included in the bundled items.

Attaching the frame strap

1. Stretch out the frame strap so that the sliders touch one another.

   

2. Insert the ends of the b.g.'s frame into the silicone parts of the frame strap.

   

3. Put your b.g. on your head and adjust your b.g.'s position.

   

4. Pull the frame strap's sliders left and right to fit your b.g. to your head.

   

If the frame strap is loose

If the frame strap is still loose, even though you have shortened it as much as possible, adjust the length by cutting the wires.

1. Stretch out the frame strap so that the sliders touch one another.

   

2. Pull the silicone parts of the frame strap, moving them toward the sliders.

   

3. Use longnose pliers to tie the wire to a suitable length.

   

4. Use the longnose pliers' cutter to cut off the excess wire at the knot.

   

5. Put the wires back into the silicone parts.

   

If these solutions do not remedy the situation, contact the store at which you purchased your b.g. or an Enhanlabo distributor.